Posted Apr 15
Chatbot Conversational Designer
Wroclaw, Poland Full time
Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.
The ChatBOT Conversational Designer acts as a subject matter expert and point of contact for Drift Virtual Assistant chatbot and related capabilities to support the current platform team and to ensure with the BOT/AI continuous growth of digital engagements, conversions, and digital revenue is generated for HPE.
Your role as Conversational Interactions Designer will make you responsible for what communication use case scenarios exist for our digital visitors, which expectations users have communicating digital with HPE and for which of these interactions a ChatBOT might be the right tool.
You drive the ChatBOT implementation on HPE.com by using Natural language processing (NLP) services and Out-of-Box platform capabilities, followed by continued ChatBOT experience testing to ensure the BOT is answering with the right level of detail, tone and overall quality as well to identify what opportunity exit to further improve these conversational experiences.
The Global Digital Marketing group is seeking an experienced owner for this emerging technology role, focusing specifically on enabling the future of digital customer engagements utilizing modern concepts, analytics, personalization, CRM and other enterprise digital solutions.
How You Will Mark
The ChatBOT Conversational Designer acts as a subject matter expert and point of contact for Drift Virtual Assistant chatbot and related capabilities to support the current platform team and to ensure with the BOT/AI continuous growth of digital engagements, conversions, and digital revenue is generated for HPE.
Your role as Conversational Interactions Designer will make you responsible for what communication use case scenarios exist for our digital visitors, which expectations users have communicating digital with HPE and for which of these interactions a ChatBOT might be the right tool.
You drive the ChatBOT implementation on HPE.com by using Natural language processing (NLP) services and Out-of-Box platform capabilities, followed by continued ChatBOT experience testing to ensure the BOT is answering with the right level of detail, tone and overall quality as well to identify what opportunity exit to further improve these conversational experiences.
The Global Digital Marketing group is seeking an experienced owner for this emerging technology role, focusing specifically on enabling the future of digital customer engagements utilizing modern concepts, analytics, personalization, CRM and other enterprise digital solutions.
How You Will Mark
- Design innovative, user-focused conversational interfaces for HPE.com ChatBOT by analyzing transcripts of user interactions and other data resources to document their mental models and language
- Design end-to-end conversational interactions, including what can go wrong, and how
- Create and iterate on thorough, accurate flow diagrams and other related documentation to communicate the behavior of a complete conversational system
- Write dialog and other related copy for conversational experiences that aligns with Marketing Best Practices and HPE brand
- Drive solutions from design to production, from conception to prototype to production-level experience to implement a ChatBOT on HPE.com
- When needed, design and lead different types of testing (A/B, focus groups, usability testing, QA), synthesize results, and iterate based on results to ensure customer-centric and highly usable products
- Conduct review of Machine Learning classification and prediction performance, identify weak spots, and execute activities to improve prediction accuracy rate
- Support current team to ensure continuous digital end to end customer engagements and business growth with the platform can take place
- Act as an informed team member providing analysis of specific information and exercise independent judgment to determine appropriate actions by following established Brand, Legal guidelines and IT policies
- Contribute to requirements gathering, content provisioning & user story creation, supporting digital marketing campaigns & new product introduction.
- Work cross functionally within Marketing to support on Web personalization, UX, Data & Analytics and Demand Gen capabilities projects.
About You
- 5 years+ of experience within digital marketing or equivalent digital experience
- Strong self-organized, self-directed and detail oriented with excellent analytical, problem solving and communication skills
- Strong technical knowledge and understanding of web, interactive media, tools and technologies (database, web programming, hosting & principles)
- Experience in QA testing and test case automation/testing frameworks
- Passionate about conversational technologies of an emerging technology Voice or ChatBOT to develop knowledge building a conversational system (HPE ChatBOT) using Machine Learning, AI and Natural language processing concepts in a multi-lingual setting.
- Strong Interest developing interaction models using services such as Amazon Lex, Google Dialogflow, Microsoft LUIS, Open Source like Rasa Core or other conversational platforms
- Adobe Photoshop knowledge, Scrum / agile development principles is a plus
- Experience with Technical writing and Communications design is a plus
- Proficiency in one or more non-English language is a plus.
What We Can Offer You
Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.
If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.
Primary Location: Wroclaw, Poland
Other Locations: Jalisco, Mexico; Erskine, Scotland
Find Out More About Us And Follow Us On
https://www.facebook.com/HPECareers
https://twitter.com/HPE_Careers
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
1081101
HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status
Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.
If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.
Primary Location: Wroclaw, Poland
Other Locations: Jalisco, Mexico; Erskine, Scotland
Find Out More About Us And Follow Us On
https://www.facebook.com/HPECareers
https://twitter.com/HPE_Careers
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
1081101
HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status
Hewlett Packard Enterprise