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Posted Feb 18

Customer Support Specialist

USA Full time

We are seeking a dedicated and enthusiastic Customer Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional support to our clients, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a passion for helping others, and a proactive approach to problem-solving.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely manner.
  • Troubleshoot and resolve customer issues effectively, ensuring satisfaction.
  • Build and maintain strong relationships with clients to foster loyalty and trust.
  • Educate customers about our products and services, providing guidance and support.
  • Document all customer interactions and maintain accurate records in the CRM system.
  • Collaborate with other teams to identify and escalate issues as needed.
  • Stay informed about product updates and industry trends to provide knowledgeable support.
  • Contribute to the development of customer support resources and documentation.
Qualifications:
  • Bachelor’s degree in Business, Communications, or a related field.
  • Minimum of 2 years of experience in customer support or a similar role.
  • Proven track record of providing excellent customer service.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office and CRM software.
  • Fluency in English is required.
What We Offer:
  • Competitive salary and benefits package.
  • Comprehensive health insurance and paid time off.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
  • Opportunities for career advancement within the company.

Interested candidates are invited to submit their resumes and a cover letter detailing their qualifications and experience to JohnBHoliday@rhyta.com. Please include "Customer Support Specialist Application" in the subject line
Company's website: Geometry Vibes

Compensation: 1500$

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Geometry Vibes

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