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Posted Jun 04

IT Support Specialist

8654 Depot Dr., Brooklyn, NY 11203, United States Full time

Job Title: IT Support Specialist
Location: 8654 Depot Dr., Brooklyn, NY 11203, United States
Job Type: Full-Time
Industry: Information Technology / Technical Support
Reports To: IT Manager
About the Company:
At TechNova Solutions, we’re passionate about helping businesses grow through innovative technology. As we expand, we’re seeking a dedicated IT Support Specialist to join our dynamic team and ensure the smooth operation of our IT infrastructure.
Job Summary:
The IT Support Specialist is responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. You will troubleshoot problems, implement solutions, and maintain a secure and efficient IT environment.
Key Responsibilities:
  • Provide technical support to end-users via in-person, phone, or remote assistance.
  • Troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices.
  • Install, configure, and maintain computer systems and networks.
  • Manage and maintain user accounts and access rights (Active Directory, Office 365, etc.).
  • Monitor system performance and ensure system availability and reliability.
  • Assist with maintaining and updating IT documentation.
  • Perform system backups and data recovery tasks.
  • Ensure cybersecurity best practices and support antivirus and endpoint security tools.
  • Collaborate with vendors and escalate unresolved issues when necessary.
  • Stay up to date with the latest technologies and trends in IT.
Requirements:
  • Education: Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Experience: Minimum 1–2 years of IT support or helpdesk experience preferred.
  • Strong knowledge of Windows and Mac OS environments.
  • Familiarity with networking concepts (TCP/IP, DNS, DHCP).
  • Experience with Microsoft 365, Exchange, Active Directory, and basic server management.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and manage time effectively.
  • A proactive mindset and eagerness to learn.
Preferred Qualifications:
  • CompTIA A+, Network+, or Microsoft certifications.
  • Experience with ticketing systems like Jira, Zendesk, or ServiceNow.
  • Familiarity with remote desktop support tools.
  • Bilingual (English and Spanish) is a plus.
What We Offer: golf hit
  • Competitive salary ($45,000–$60,000/year depending on experience)
  • Health, dental, and vision insurance
  • 401(k) plan with company match
  • Generous PTO and paid holidays
  • Career development and training opportunities
  • Friendly, inclusive, and tech-forward work environment

Compensation: ($45,000–$60,000/year depending on experience)

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