technical support officer

We are seeking a highly motivated and customer-focused Technical Support Officer to join our IT team. The ideal candidate will be responsible for providing first-level technical support, troubleshooting hardware and software issues, and ensuring smooth IT operations across the organization. This role requires excellent problem-solving skills, strong communication abilities, and a passion for helping others with technology. mygreatlakes login

Provide first-line support to users via phone, email, or in-person, addressing hardware, software, network, and system-related issues.

Diagnose and troubleshoot computer systems, mobile devices, printers, and network equipment.

Log and track issues using a ticketing system, ensuring timely resolution and communication with users.

Install, configure, and update software and operating systems.

Maintain and support IT infrastructure, including servers, routers, and firewalls, under supervision.

Assist in onboarding and offboarding employees by setting up or deactivating accounts and devices.

Escalate complex issues to second-line or specialist teams as necessary.

Document procedures, solutions, and knowledge base articles.

Assist in IT inventory management and asset tracking.

Participate in IT projects, upgrades, and continuous improvement initiatives.