Posted Aug 27
Lead Product Designer: Content
Remote Full time
About the role
As our Product Design Lead: Content, you'll be at the heart of creating a simple and compelling product narrative, working every day to find just the right words to convey complex concepts in an engaging way. You’ll be responsible for meeting the needs of homeowners grappling with difficult financial concepts as well as supporting our internal content creators. You'll collaborate closely with product designers and cross-functional teams from the beginning to the end of the design process, leveraging human-centered design principles such as user testing and interviews to enhance the effectiveness of each touchpoint. Your mandate will be to make everything from UI copy and video scripts to help center content and emails clear, consistent, and impactful.
Your responsibilities
As our Product Design Lead: Content, you'll be at the heart of creating a simple and compelling product narrative, working every day to find just the right words to convey complex concepts in an engaging way. You’ll be responsible for meeting the needs of homeowners grappling with difficult financial concepts as well as supporting our internal content creators. You'll collaborate closely with product designers and cross-functional teams from the beginning to the end of the design process, leveraging human-centered design principles such as user testing and interviews to enhance the effectiveness of each touchpoint. Your mandate will be to make everything from UI copy and video scripts to help center content and emails clear, consistent, and impactful.
Your responsibilities
- Work side by side with other product designers from initial concept through to final implementation, playing a key role in designing UI copy, content hierarchies, user flows, and information architectures, and ensuring that copy is seamlessly integrated into the overall user experience.
- Conduct UX research, leveraging user testing and interviews to gather insights that influence product leadership and lead to better performing copy.
- Translate data into actionable product copy changes that drive positive business outcomes.
- Serve as a bridge between marketing, sales, product, and customer service teams to share insights and harmonize content efforts across the company.
- Craft clear, accessible, and engaging copy tailored to various formats and audiences, including UI copy for digital interfaces, phone scripts for customer support, help center articles, and more.
- Educate the team on best practices and content design fundamentals.
Compensation: Tier 1 | San Francisco Bay Area, New York, Los Angeles, & Seattle | $170,000 - $230,000; Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego | $144,500 - $195,500; Tier 3 | All other US metro areas | $136,000 - $184,000
Point Digital Finance
Preferred Job Skills
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Proficient in English Language
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Proficient in Usability Testing
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Proficient in Research Testing Plans
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Proficient in Leadership, Establishing the Practice