Posted Apr 22
Senior Content Designer, Employee Workflow
Remote or hyrbid Full time
Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
We’re on the lookout for a Senior Content Designer to join the ServiceNow Experience Organization supporting the Employee Workflow. If you love starting projects from scratch, driving content strategy, and telling a compelling brand story, then we’d love to hear from you!
This is a high-visibility, high-impact role on a small team that functions more like a startup, than a large organization. You’ll have the opportunity to transform the way we connect with our customers and drive business through content. From improving content architecture to defining the content style guide, your work will impact the entire user experience.
- Collaborate with the other designers on brainstorming big ideas, wireframing prototypes, and presenting concepts.
- Research users, identify opportunities and define a content strategy that helps solve our users’ biggest problems.
- Design and write content that seamlessly leads the customer through a successful experience
- Humanize the product and create relationships with our users by creating a product-to-person dialogue in a distinct brand voice
- Ensure cohesive narratives across various products or features while upholding brand voice and tone
- Drive the development and roll-out of project-specific content strategy.
- Implement our style guidelines and patterns and help inform them as they evolve.
- Help inform a page-level content strategy that supports the overall content architecture.
- Drive the creation of content-first product flows that inform the interaction and UI elements.
- Transform complex content into conversational, approachable language.
- Represent content in broader design discussions, offering a strong point of view on what our audience needs and the role content plays in delivering customer experiences.
- Help evangelize Content Design as a craft by leading through example, educating our partners on content best practices, and participating in content reviews.
- Develop and lead methods for helping other designers and writers improve their writing, including coordinating training, workshops, forums, and other events.
- Collaborate with partners across design, product content, product management, and developer teams.
- Solicit, synthesize, and execute feedback from partners and stakeholders.
- Provide strong Content Design rationale, using your expertise, customer-backed insights, and industry knowledge.
Qualifications
What you have:
- Minimum 5+ years of experience in content design, content strategy, or other word-related work.
- Deep knowledge of design principles, frameworks, and processes.
- Ability to present your work, talk through your process, and clearly explain your design rationale.
- Passion for testing big, bold ideas and comfort in learning through failure.
- A customer-first mindset and designing for the end-to-end experience.
- Familiarity with accessibility, localization, and readability.
- A flair for working with engineers, product managers, designers, and other (smart and funny) opinionated people.
- Proficiency with design tools, like Sketch and InVision.
- Expertise in one or more of the following product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal
- Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus
Bonus Points
- A strong point of view on the Oxford Comma and capitalization.
- Confidence using a semi-colon, a love of [sic] burns, and a passion for breaking traditional writing rules for the sake of clarity.
- Excellent ping pong, trivia, or pun-writing skills.
- If all this sounds like you, then let us know!
Additional information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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