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Posted Jun 10

IT Support Specialist

Brooklyn, NY (On-site) Full time

Job Title: IT Support Specialist
Location: Brooklyn, NY (On-site)
Job Type: Full-time
Industry: Information Technology / Corporate Support
Salary: $55,000 – $70,000 per year (based on experience)
About Us
At TechCore Solutions, we are committed to delivering reliable, cutting-edge technology support to small and mid-sized businesses across the U.S. As we grow, we’re seeking a motivated and detail-oriented IT Support Specialist to join our team in Brooklyn, New York. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys solving technical problems that help people work more efficiently every day.
Job Responsibilities
  • Provide technical support for hardware, software, and network-related issues for end-users
  • Install, configure, and maintain computer systems, printers, and other IT equipment
  • Troubleshoot and resolve issues with Windows, macOS, Office 365, and internal applications
  • Manage user accounts, permissions, and security in Active Directory and Microsoft 365
  • Monitor network performance and ensure system reliability
  • Maintain documentation of IT assets, procedures, and troubleshooting steps
  • Assist with onboarding/offboarding of employees and equipment setup
  • Collaborate with other IT team members on projects and upgrades
  • Respond to IT tickets in a timely and professional manner
Requirements
  • Associate's or Bachelor's Degree in Information Technology, Computer Science, or related field
  • 1–3 years of hands-on IT support or helpdesk experience
  • Strong knowledge of Windows and macOS operating systems
  • Familiarity with Microsoft Office 365, Google Workspace, and remote support tools
  • Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
  • Excellent problem-solving and communication skills
  • Ability to manage multiple tasks and prioritize effectively
  • Must be authorized to work in the United States
Preferred Qualifications
  • Certifications such as CompTIA golf hit A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate
  • Experience with ticketing systems (e.g., Zendesk, Freshdesk, or Jira)
  • Exposure to cloud platforms and basic cybersecurity practices
What We Offer
  • Competitive salary and performance bonuses
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Generous PTO and paid holidays
  • Opportunities for professional development and training
  • A supportive and collaborative team environment

Compensation: $55,000 – $70,000 per year (based on experience)

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